Privacy Policy

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Privacy Statement:

Osoul Limited (hereinafter referred to as "Osoul", "we", "us", or "our") is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

This Privacy Notice outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, use our mobile applications, engage with our services, or otherwise interact with us. It also explains your rights in relation to your personal data and how to contact us for any data-related concerns.

• Visit or browse our website (regardless of where you access it from)
• Subscribe to our newsletter or updates
• Participate in a survey, competition, or promotional activity
• Download Osoul Limited content or interact with our mobile apps
   

If you're applying for a job through our career's platform, please refer to our separate Job Applicant Privacy Notice.

Note: This website is not intended for children, and we do not knowingly collect personal data from individuals under the age of 18.

Osoul Limited
Kuwait

When this Notice refers to "Osoul Limited", "we", or "us", it refers to the entity responsible for processing your data.

Our website may contain links to third-party websites, plug-ins, or applications. Clicking on these may allow third parties to collect or share your data. We are not responsible for their privacy policies and encourage you to review their terms when you leave our site.

We collect the following types of personal data:

• Identity Data: Name, username, title, date of birth
• Contact Data: Email, phone number, address, employer or company details
• Transaction Data: Details of products/services purchased or payment information
• Technical Data: IP address, browser type/version, operating system, device information
• Profile Data: Login credentials, order history, preferences, feedback
• Usage Data: Information on how you use our website or services
• Marketing & Communication Data: Your marketing preferences and communication history
   

We also collect aggregated data (e.g., statistical or demographic) which does not directly or indirectly reveal your identity unless combined with identifiable information.

We do not knowingly collect sensitive data such as race, ethnicity, religious beliefs, political opinions, or biometric data unless legally required or explicitly provided for specific purposes (e.g., security, fraud prevention).

We collect your data in the following ways:

You may provide data by:

• Filling out forms or contacting us directly
• Signing up for newsletters or promotions
• Submitting job applications or resumes
• Participating in surveys or providing feedback
• Engaging with us on social platforms
   

We automatically collect certain technical data when you visit our website via:

• Log files: Including IP address, device info, pages visited
• Cookies: Used to remember preferences, improve functionality, and deliver targeted advertising. You can manage cookie settings via your browser. Learn more in our [Cookie Policy].
   

We may receive data from:

• Analytics providers (e.g., Google Analytics)
• Advertising networks
• Public databases
   

We only use your personal data when the law allows, including in the following scenarios:

  Purpose Legal Basis     To manage our relationship with you (e.g., customer service) Performance of contract   To process and deliver your orders Performance of contract   To improve our website, services, or customer experience Legitimate interests   To send marketing communications Consent (can be withdrawn at any time)   To comply with legal or regulatory obligations Legal obligation   For fraud prevention or security (e.g., CCTV in stores) Legitimate interests or legal obligation     

You have rights under data protection laws in relation to your personal data, including:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Erasure: Request deletion where there's no valid reason for us to keep it
• Restriction: Request we pause processing under certain circumstances
• Objection: Object to direct marketing or automated decision-making
• Data Portability: Request transfer of your data to another service provider
   

To exercise any of these rights, please contact us at: info@osoulimited.com

You may receive marketing messages from us if:

• You have requested information from us 
• You opted in to receive communications
  

You can opt-out at any time by:

• Clicking the “unsubscribe” link in our emails or SMS
• Adjusting your communication preferences in your account
• Contacting us directly
   

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Despite our efforts, no method of transmission over the internet is completely secure. Please exercise caution when sharing information online.

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.