General:
Welcome to our website. This website, https://www.osoulimited.com (the "Website"), is provided by Osoul Limited, a company registered in the State of Kuwait, with its registered office at P.O. Box 22197, Safat, Kuwait ("Osoul Limited"). Access to and use of the Website, including the viewing of or interaction with any content, information, data, features, products, or services made available through the Website (collectively referred to as the "Content"), are subject to the following terms and conditions ("Terms of Use").
By accessing or using the Website or any part of the Content, you agree to be bound by these Terms of Use and our Privacy Policy, as well as any other legal notices or policies posted on this Website or referenced herein. If you do not agree with these Terms of Use, you must not access or use the Website.
Limited License:
Subject to these Terms of Use, Osoul Limited grants you a limited, non-exclusive, non-transferable license to access and make personal use of the Website and its Content. This license does not include any right to download (other than page caching), modify, resell, or redistribute any part of the Website or its Content.
Disclaimers:
The Website and its Content are intended to provide general information about Osoul Limited and may be of general interest to users. They are provided for your personal, non-commercial use and not for distribution, resale, or public display unless otherwise stated in these Terms of Use.
Content may contain inaccuracies or typographical errors. Osoul Limited does not warrant the accuracy, completeness, reliability, or timeliness of the Website or any of the Content provided.
Disclaimer of Warranty:
The Website and the Content are provided “as is,” “as available,” and “with all faults.” Osoul Limited makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Osoul Limited does not guarantee that access to the Website will be uninterrupted or error-free, or that the Website or its servers are free of viruses or other harmful components.
Limitation of Liability:
Your use of the Website and Content is at your sole risk. In no event shall Osoul Limited or its affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages—including, but not limited to, loss of data, profits, goodwill, or business interruption—arising from your access to or use of the Website or any linked site, even if Osoul Limited has been advised of the possibility of such damages.
User Conduct and Obligations:
You agree to comply with all applicable local, national, and international laws and regulations in connection with your use of the Website. Without Osoul Limited express written consent, you agree not to:
If you are under 21 years of age, you may only use this Website with the involvement of a parent or guardian.
Third-Party Content:
The Website may contain links to or display content from third parties ("Third-Party Content"). Osoul Limited does not control, endorse, or guarantee the accuracy of such content. Your interactions with third-party sites or vendors are solely between you and them. Osoul Limited assumes no responsibility for the content, policies, or transactions involving any third parties.
Social Media and External Platforms:
These Terms also apply to content you submit on any official Osoul Limited page on social media platforms (e.g., Facebook, Instagram, YouTube, LinkedIn). Posts made by users on such platforms do not necessarily reflect the views of Osoul Limited. Any material you submit must comply with these Terms and with the terms and conditions of the social media platform used.
Intellectual Property:
All content and materials on the Website are protected by applicable copyright, trademark, and intellectual property laws. All logos, trade names, and proprietary marks belong to Osoul Limited or are used under license. Unauthorized use or reproduction is strictly prohibited. Osoul Limited does not grant any license or right to use its intellectual property unless expressly permitted.
Indemnity:
You agree to indemnify and hold harmless Osoul Limited and its affiliates, officers, directors, employees, and agents from and against any and all liabilities, claims, damages, losses, and expenses (including legal fees) arising out of your use or misuse of the Website or its Content, or your violation of these Terms of Use.
Limitation of Liability (Supplement):
While Osoul Limited uses reasonable efforts to ensure the accuracy of Website content, it makes no guarantees. To the maximum extent permitted by law, Osoul Limited disclaims all liability for:
This does not affect any liability which cannot be excluded under applicable law, including for death or personal injury caused by negligence.
Modifications and Termination:
Osoul Limited reserves the right to modify, suspend, or discontinue any aspect of the Website or Content at any time without notice. Osoul Limited may also update these Terms of Use periodically. Continued use of the Website after changes are posted constitutes acceptance of those changes.
Osoul Limited may terminate your right to use the Website at any time, for any reason, and without liability.
Third-Party Rights:
These Terms of Use are for the benefit of you and Osoul Limited only. No third party shall have any rights to enforce any of these terms.
International Use and Governing Law:
The Website is controlled and operated by Osoul Limited in Kuwait. Osoul Limited makes no representation that the Website or Content is appropriate or available for use in other locations. If you access the Website from outside Kuwait, you are responsible for compliance with local laws.
These Terms are governed by the laws of the State of Kuwait. You agree to submit to the exclusive jurisdiction of the courts of Kuwait in all disputes arising from or related to these Terms.
Severability and Waiver:
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remainder of the Terms will remain in full force. No waiver of any provision shall be deemed a waiver of any other provision or right.
Contact Us:
If you have any questions regarding these Terms of Use or the Website, please contact us at:
📧 info@osoulimited.com
Copyright © Osoul Limited
By accessing or using this website (the "Website"), you acknowledge and agree to the following terms:
At Osoul Limited, your satisfaction is our priority. We aim to provide you with a seamless shopping experience, and our exchange and refund policy is designed to offer flexibility while remaining fully compliant with applicable Kuwaiti laws.
Returns & Exchanges:
If your purchase doesn’t meet your expectations, we’re here to help. You may:
To return or exchange a product, simply contact any of our Osoul Limited support team members with:
Our in-store team will be happy to assist you, subject to the conditions below.
Sale & Promotional Items:
Products purchased during sales or promotional events are eligible for exchange only within 14 days of purchase. Refunds are not applicable on discounted items.
Hygiene & Safety:
Due to hygiene concerns, we are unable to accept returns or exchanges on the following items unless they are found to be defective or faulty:
Gift with Purchase:
If your return involves a promotional offer or complimentary gift, the gift item must also be returned in order to process your refund or exchange.
Pricing Issues:
If you spot a pricing error on your receipt, please speak to the store manager immediately. We are committed to resolving such issues quickly and transparently.
Refund via Store Credit:
If preferred, refunds can be issued as Osoul Limited Store Credit instead of being processed back to the original payment method. Please speak to a team member for details.
We value your feedback and continuously strive to improve. Please share your experience with us for any additional assistance, please contact our customer support team via email: info@osoulimited.com
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